fjok Frequently Asked Questions

fjok requires a valid government-issued photo ID to complete account verification (KYC). Accepted documents include a Bangladesh National ID card (NID), passport, or driving licence. You may also be asked to provide proof of address — a recent utility bill or bank statement dated within the last three months is sufficient. Upload clear scanned copies or photographs through your account settings panel. Verification is typically completed within 24 hours of submission.

The minimum age to register and play on fjok is 21 years. This is a strict policy that applies to all players in Bangladesh without exception. During the KYC verification process, fjok checks submitted ID documents to confirm age. Any account found to belong to a person under 21 will be suspended immediately and any remaining balance returned after a formal review process has been completed.

To reset your fjok password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. fjok will send a password reset link or OTP code within a few minutes. Follow the instructions in that message to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact [email protected] for direct assistance.

No — fjok strictly allows one account per player. Operating multiple accounts is a violation of fjok's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any bonus funds. If you have lost access to an existing account, contact [email protected] to recover it rather than registering a new one. Duplicate accounts detected during routine security checks are closed without notice.

To permanently close your fjok account, email [email protected] from your registered email address with the subject line "Account Closure Request" and include your username. Before closure, ensure all pending withdrawals have been processed, as balances may not be recoverable after permanent deletion. If you are considering closure due to gambling concerns, fjok strongly recommends exploring the self-exclusion tool first — it pauses all access without permanently deleting your account history.

To deposit via bKash on fjok, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a fjok merchant bKash number and a unique transaction reference code. Open your bKash app, send the deposit amount to that number using the "Send Money" option, and enter the reference code in the memo field. Your fjok balance is typically credited within 5 to 15 minutes. Always use the reference code provided — deposits without a reference cannot be matched automatically.

Nagad deposits on fjok are usually credited within 5 to 15 minutes of a successful transfer. During peak hours or on major match days such as BPL or IPL fixtures, processing may occasionally take up to 30 minutes due to higher transaction volumes. If your deposit has not appeared after 30 minutes, contact fjok support via live chat with your Nagad transaction ID and the exact amount sent so our team can trace and credit it manually.

The minimum deposit on fjok is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported institutions, the minimum deposit is ৳500. There is no published maximum deposit cap for standard accounts, though very large single transactions may trigger an additional identity verification step before the balance is credited to your account.

The minimum withdrawal on fjok is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests below this threshold will not be processed. There is no upper limit on standard withdrawal requests, though very large withdrawals may take additional processing time as a security measure. Your account must be fully KYC-verified — with a confirmed government ID on file — before any withdrawal request is approved.

Most fjok withdrawals via bKash, Nagad, Rocket, and Upay are processed within 1 to 3 hours during standard business hours (Bangladesh Standard Time, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank typically take 1 to 2 business days depending on the receiving institution's processing schedule. If your withdrawal is pending beyond the stated window, contact [email protected] with your withdrawal reference number for a status update.

fjok does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider or bank may apply their own standard transaction charges — for example, bKash and Nagad typically apply a small "Send Money" service fee on outgoing transfers. These third-party charges are entirely outside fjok's control and are not reimbursed. Check your provider's current fee schedule before initiating a transfer so there are no surprises on the amount received.

For security and anti-fraud purposes, fjok requires that withdrawals be made to the same bKash, Nagad, or Rocket number used for your most recent deposit, or to the bank account registered on your verified fjok profile. Withdrawals to unregistered third-party numbers are not permitted under any circumstances. To update your registered payment details, contact [email protected] with your account verification documents — the change is reviewed within 48 hours.

fjok offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IP L, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under, man of the match, and live in-play betting. Markets open as soon as official squad and toss information is confirmed. Dedicated BPL match pages go live at the start of each season with enhanced odds for Bangladesh-based players.

fjok exclusively partners with certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe — all of which use independently audited Random Number Generator (RNG) technology to ensure fair outcomes on every spin and hand. Game RTP (Return to Player) percentages are published by each provider and typically range from 95% to 98% for slots. fjok does not modify game logic, outcomes, or RTP settings in any way after integration.

Yes — the fjok platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your mobile browser, visit fjok.io, and log in to access the full range of casino games, slots, live tables, and cricket betting markets. The mobile interface automatically adjusts to your screen size for a smooth, tap-friendly experience. All deposit and withdrawal methods including bKash and Nagad work identically on mobile.

RTP (Return to Player) varies by individual slot title. Most Pragmatic Play slots available on fjok carry an RTP between 96% and 97%, while select NetEnt and Microgaming titles range from 95% to 98%. RTP is a theoretical long-run statistical average — it does not guarantee returns on any single session or playing period. You can find the RTP for any specific game in its in-game information panel or paytable screen before committing real money.

fjok's live casino section is powered by Evolution Gaming and Ezugi, offering live baccarat, live roulette, live blackjack, live dragon tiger, live andar bahar, and game-show style titles such as Crazy Time and Monopoly Live. All tables are streamed in HD with real professional dealers operating from purpose-built studios. Minimum and maximum bet limits vary by table and are clearly displayed on the lobby screen before you join any live game.

fjok offers a welcome bonus to newly registered and fully verified players on their first qualifying deposit. Bonus terms — including the match percentage, maximum bonus amount in BDT, minimum deposit threshold, and eligible games — are published on the Promotions page and updated regularly. Bonuses are subject to wagering requirements that must be met in full before any bonus-derived winnings can be withdrawn as cash. Always read the complete bonus terms before opting in to any offer.

A wagering requirement (also called a rollover) specifies how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus-derived winnings. On fjok, different game types contribute at different rates — slots typically count 100% towards the rollover, while live casino table games may contribute only 10%–20%. Always check the specific promotion's terms for exact game contribution rates.

Yes — in addition to the welcome offer, fjok runs regular promotions for existing players including free spins on featured slot titles, reload bonuses on subsequent deposits, and seasonal offers tied to events such as BPL season, IPL, Eid, Pohela Boishakh, and Victory Day. Promotions are time-limited and eligibility criteria vary by offer. Check the Promotions page on fjok regularly or opt in to email and SMS notifications to stay updated on the latest available offers.

No — bonus funds on fjok cannot be withdrawn directly. They must first be converted to real-money cash balance by completing the full wagering requirement stated in the promotion's terms. Any winnings generated from bonus funds also remain subject to the rollover until the requirement is cleared. Your real-money deposit balance is always available for withdrawal regardless of any active bonus, provided your account is fully KYC-verified and no active bonus lock conditions apply to your deposit.

fjok operates as an offshore online gambling platform and employs SSL encryption across the entire site to protect your personal data and all financial transactions. Player funds are held in segregated accounts separate from operational funds. The platform uses two-factor authentication (2FA) options and automated fraud detection systems to safeguard individual accounts. As with any online platform, players are strongly advised to use strong and unique passwords and to enable all available account security features from their settings panel.

To set a deposit limit on fjok, log in and navigate to Account Settings, then select the Responsible Gaming section. Choose a daily, weekly, or monthly limit and enter your preferred maximum amount in BDT — the limit activates immediately. To self-exclude, contact [email protected] with your username and chosen exclusion period (6 months, 1 year, or permanent). Self-exclusion is processed within 24 hours and cannot be reversed before the period ends. Reducing a deposit limit takes effect instantly; increasing one requires a mandatory review period.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, take action early. fjok encourages you to use the built-in responsible gaming tools — deposit limits, session reminders, cool-off periods, and self-exclusion — all accessible from Account Settings or via [email protected]. Speaking openly to a trusted friend or family member about your concerns is also an important step. fjok's support team is available 24/7 and treats all responsible gaming conversations with complete confidentiality. Visit our Responsible Gaming page for a full list of tools and guidance resources.