fjok Terms & Conditions

General Provisions

fjok operates as an offshore online gaming and sports betting platform accessible to eligible players in Bangladesh and other permitted jurisdictions. The platform provides access to live casino games, slot machine titles, sports betting markets — including cricket, football, and kabaddi — as well as arcade-style games such as Fishing Disco and Lucky Bingo.

These Terms and Conditions apply to all products, services, promotions, and features offered by fjok, whether accessed via desktop browser, mobile browser, or any application made available by fjok. They apply in addition to any game-specific rules, promotional terms, or supplementary policies published on the platform, all of which are incorporated herein by reference.

fjok reserves the right to modify, update, or replace any part of this Agreement at any time without prior individual notice. The effective date displayed at the top of this document reflects the date of the most recent revision. Players are responsible for reviewing the Terms and Conditions periodically. Continued use of the platform after any update constitutes acceptance of the revised terms.

All monetary amounts referenced throughout this Agreement are denominated in Bangladeshi Taka (৳) unless explicitly stated otherwise. fjok accounts are single-currency BDT accounts.

Eligibility

Use of the fjok platform is subject to the following eligibility requirements, all of which must be met simultaneously and on a continuing basis throughout the duration of the player's engagement with the platform:

• Age: You must be at least 21 years of age. fjok enforces a strict 21+ policy in line with responsible gaming best practices. Players aged below 21 are strictly prohibited from registering or playing on the platform. fjok reserves the right to request proof of age at any time.
• Jurisdiction: You must not be accessing the platform from a jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of fjok is lawful in your location.
• Legal Capacity: You must be of full legal capacity to enter into binding contracts under the laws applicable to you. If you are subject to any legal restriction that prevents you from entering into this Agreement, you must not use fjok.
• Not Self-Excluded: You must not be subject to any voluntary or mandatory self-exclusion order, either through fjok's own responsible gaming tools or through any third-party responsible gaming scheme.
• Mental Capacity: You must not be suffering from any condition that impairs your judgment or your ability to understand the nature and consequences of gambling activities.

fjok may conduct eligibility checks at any stage of the player relationship, including at registration, upon withdrawal request, or following any activity that raises a concern. Failure to satisfy any eligibility criterion at any time constitutes a material breach of this Agreement.

Account Registration & Verification

To access the full range of fjok services, players must create a registered account. The registration process requires the submission of accurate, complete, and truthful personal information, including but not limited to full legal name, date of birth, residential address, and contact details. Providing false, incomplete, or misleading information during registration constitutes a breach of this Agreement and may result in immediate account closure.

One Account Policy: Each individual is permitted to hold exactly one active fjok account. Multiple registrations by the same individual — whether using different email addresses, payment methods, or device identifiers — are strictly prohibited. Where duplicate accounts are detected, fjok reserves the right to close all associated accounts and void any pending or historical transactions.

Account Security: You are solely responsible for maintaining the confidentiality of your fjok login credentials. You must not share your username or password with any third party. fjok will never ask for your full password via email, live chat, or any other communication channel. You must notify fjok support immediately if you suspect unauthorised access to your account.

Identity Verification (KYC): fjok operates a Know Your Customer (KYC) verification process. Prior to processing any withdrawal, and at any point deemed necessary by fjok's compliance team, you may be required to submit supporting documentation, which may include:

• Government-issued photographic identification (National ID card, passport, or driving licence)
• Proof of residential address dated within the past three months (utility bill, bank statement, or official correspondence)
• Proof of ownership of the payment method used for deposits (screenshot of mobile wallet, bank statement)
• Any additional documentation reasonably requested by fjok's compliance team

Failure to provide the requested documentation within a reasonable timeframe may result in the suspension of withdrawal privileges and, in cases of suspected fraud, closure of the account.

Deposits & Withdrawals

All financial transactions on the fjok platform are conducted in Bangladeshi Taka (৳). fjok supports deposits and withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and fjok reserves the right to add or remove payment options without prior notice.

Minimum Deposit: The minimum deposit amount is ৳500 per transaction. fjok does not impose a maximum deposit limit for standard accounts, though individual transactions may be subject to limits imposed by the relevant payment service provider.

Deposit Processing: Deposits made via bKash, Nagad, Rocket, and Upay are credited to the player's fjok account in real time under normal operating conditions. Bank transfer deposits may take up to one business day to reflect in the account balance. fjok is not responsible for delays attributable to the player's bank or payment service provider.

Withdrawals: Withdrawal requests are processed within one hour for amounts up to ৳50,000 for verified accounts under standard conditions. Larger withdrawal amounts may require additional processing time and enhanced verification. All withdrawals must be directed to a payment method previously used for deposit and registered in the same name as the fjok account.

Withdrawal Conditions: The following conditions must be satisfied before a withdrawal request will be processed:

• The account must have completed KYC verification to the satisfaction of fjok's compliance team.
• Any active bonus funds must have met the applicable wagering requirements in full.
• There must be no outstanding investigation, dispute, or security review relating to the account.
• The minimum withdrawal amount of ৳500 must be met.

Currency & Conversion: fjok accounts are denominated in BDT. fjok does not perform currency conversion. Players depositing via international cards (Visa, Mastercard) may be subject to foreign exchange fees applied by their issuing bank, which are outside fjok's control.

Transaction Limits: fjok reserves the right to impose daily, weekly, or monthly transaction limits at the account level for risk management purposes. Players will be notified of any limits applied to their specific account.

Bonuses & Promotions

fjok offers a range of promotional bonuses to both new and existing players. All bonuses are subject to the specific terms communicated at the time of the offer, which include but are not limited to wagering requirements, eligible games, minimum deposit thresholds, and expiry dates. In the event of any conflict between a promotion's specific terms and this Agreement, the promotion-specific terms shall prevail for that promotion only.

Wagering Requirements: Unless stated otherwise in the relevant promotion, bonus funds are subject to a minimum wagering requirement before they may be converted to withdrawable cash. The specific multiplier applicable to each bonus is stated in the promotion details. Bets placed on certain game categories — such as live casino, sports betting, and table games — may contribute at a reduced rate or not at all towards wagering requirements. Full contribution rates are published in the promotion terms.

Bonus Abuse: fjok operates a strict policy against bonus abuse. Actions including but not limited to the following are classified as bonus abuse and will result in the forfeiture of all bonus funds and any associated winnings, and may result in account closure:

• Creating multiple accounts to claim a new-player bonus more than once
• Wagering exclusively on games with near-zero house edge for the purpose of meeting wagering requirements
• Coordinating with other players to exploit a bonus in a manner inconsistent with legitimate recreational play
• Providing false information to qualify for a promotion not otherwise available to the player

Maximum Withdrawal from Bonus: Unless explicitly stated otherwise, the maximum amount that may be withdrawn from bonus winnings is capped at ten times (10x) the original bonus value. Any winnings exceeding this cap will be removed from the account balance at the time of withdrawal processing.

fjok reserves the right to withdraw, amend, or discontinue any promotion at any time without prior notice. All bonus decisions made by fjok's promotions team are final.

Responsible Gaming

fjok is committed to promoting responsible gambling and providing tools that help players maintain control over their gaming activity. Gambling is intended as a form of entertainment for adults aged 21 and above. It should never be used as a means of generating income or as a way to recover financial losses.

fjok provides the following responsible gaming tools, accessible from within the player account dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, a limit can be reduced with immediate effect but can only be increased after a mandatory cooling-off period of 24 hours.
• Session Time Reminders: Players may configure session duration alerts that notify them when they have been active on the platform for a specified period.
• Cooling-Off Period: Players may request a temporary suspension of their account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, access to the account is restricted and no deposits may be made.
• Self-Exclusion: Players who believe their gambling has become a problem may request permanent self-exclusion by contacting fjok support at [email protected]. A self-exclusion, once applied, cannot be reversed for a minimum period of six months.

If you are concerned about your gambling or that of someone you know, we strongly encourage you to visit our dedicated Responsible Gaming page for further guidance and support resources. Players with problem gambling concerns may also contact fjok's support team directly at [email protected].

Game Rules & Betting

All games offered on the fjok platform — including live casino tables, slot titles, sports betting markets, Fishing Disco, and Lucky Bingo — are governed by their respective game rules, which are published within the platform interface. Players are responsible for familiarising themselves with the applicable rules before placing any wager.

Sports Betting: All sports bets, including cricket markets covering the BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures, are subject to fjok's sportsbook rules. In-play bets are accepted at fjok's discretion. fjok reserves the right to void any bet placed after the relevant event or market has concluded, regardless of the odds displayed at the time of placement.

Minimum and Maximum Stakes: Minimum and maximum stake amounts vary by game type and are displayed within the relevant game interface. fjok reserves the right to impose individual stake limits on any account at any time.

Malfunction Policy: In the event of a technical malfunction, game error, or communications failure, fjok reserves the right to void any affected rounds or bets. A malfunction voids all pays and plays. fjok will not be liable for any loss incurred as a result of a technical failure that is outside fjok's reasonable control.

Disputed Outcomes: In the event of a dispute regarding the outcome of any game or sporting event, the result recorded in fjok's system at the time the event concludes shall be considered definitive, subject to the outcome of any formal dispute process described in Section 14.

Prohibited Conduct

The following activities are strictly prohibited on the fjok platform. Engaging in any prohibited conduct constitutes a material breach of this Agreement and will result in account suspension, permanent closure, and potential forfeiture of all funds held in the account:

• Registering more than one account, whether personally or on behalf of another individual
• Providing false, inaccurate, or misleading information at any stage of the player relationship
• Using the platform if you are under 21 years of age or are subject to a self-exclusion order
• Using software, bots, scripts, automated tools, or any artificial intelligence system to interact with the platform in a manner not intended for human recreational use
• Exploiting bugs, errors, or vulnerabilities in the platform software — any such discoveries must be reported to fjok immediately via [email protected]
• Engaging in any form of collusion with other players, including in live casino games
• Money laundering, structuring deposits, or using the platform in connection with any criminal activity
• Charging back a deposit or disputing a legitimate transaction with your payment provider after wagering has occurred
• Threatening, harassing, or abusing fjok staff or other players via any communication channel
• Attempting to access another player's account without authorisation

fjok cooperates fully with law enforcement authorities and financial institutions in investigating suspected fraudulent or criminal activity. Where required by applicable law, fjok will disclose account information and transaction records to relevant authorities without prior notice to the account holder.

Intellectual Property

All content on the fjok platform — including but not limited to logos, trademarks, software, game content, graphics, text, and the overall design and layout of the website — is the exclusive intellectual property of fjok or its licensors. All rights are reserved.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial recreational purposes. This licence does not include any right to reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the fjok platform without prior written authorisation from fjok.

Game titles, studio names, and provider trademarks — including those of Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remain the property of their respective owners and are used on the fjok platform under licence.

Privacy & Data Protection

fjok collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at fjok.io/privacy-policy. By creating a fjok account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

fjok implements industry-standard technical and organisational security measures to protect player data, including AES-256 encryption for stored data and TLS 1.3 for data in transit. However, no method of electronic transmission or storage is completely secure, and fjok cannot guarantee the absolute security of your information.

Player data will not be sold to third parties for commercial purposes. Data may be shared with payment processors, identity verification providers, fraud prevention services, and regulatory or law enforcement authorities where required by applicable law or legitimate business necessity.

Limitation of Liability

To the fullest extent permitted by applicable law, fjok, its directors, officers, employees, agents, and licensors shall not be liable to any player for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the player's use of the platform, regardless of whether such damages were foreseeable or whether fjok had been advised of the possibility of such damages.

fjok's total aggregate liability to any individual player for any claim arising out of or in connection with this Agreement shall not exceed the total amount deposited by that player in the twelve-month period immediately preceding the event giving rise to the claim.

fjok does not warrant that the platform will be available on an uninterrupted, error-free, or completely secure basis. Scheduled and unscheduled maintenance, third-party network failures, and events of force majeure may affect platform availability. fjok will endeavour to notify players of planned maintenance in advance but cannot guarantee continuous access.

Nothing in this section limits fjok's liability for fraud, wilful misconduct, or death or personal injury caused by fjok's negligence.

Account Termination & Closure

Closure by Player: Players may request the closure of their fjok account at any time by contacting support at [email protected]. Upon receipt of a valid closure request, fjok will process any eligible withdrawal of the remaining account balance within the standard processing timeframe, provided all verification and withdrawal conditions have been satisfied.

Closure by fjok: fjok reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including — but not limited to — where fjok has reasonable grounds to believe that:

• The player has breached any term of this Agreement
• The player has provided false or misleading information
• The account has been used in connection with fraud, money laundering, or other criminal activity
• The player is, or appears to be, under the age of 21
• Continued operation of the account poses a risk to fjok, other players, or third parties

Where an account is closed by fjok due to a breach of this Agreement, fjok reserves the right to withhold the account balance pending investigation. If the investigation confirms a material breach, fjok may forfeit the balance in accordance with applicable anti-money laundering procedures.

Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which fjok is incorporated as an offshore entity. fjok does not represent that its services are lawful or available in any specific jurisdiction, including Bangladesh. Players access the platform at their own risk and are solely responsible for ensuring that their use of fjok complies with the laws applicable in their jurisdiction.

fjok does not hold or claim to hold any licence issued by any Bangladeshi government body or regulatory authority. The platform is operated as an offshore entertainment service. Any reference to "safe", "secure", or "reliable" on the platform refers to technical and operational standards and does not imply regulatory approval or endorsement by any authority.

Contact & Dispute Resolution

If you have a question, concern, or complaint regarding any aspect of your fjok account or these Terms and Conditions, please contact the fjok customer support team in the first instance. The support team is available 24 hours a day, 7 days a week via live chat on the platform and by email at [email protected]. Email addresses and contact details must not be used as clickable links and are provided for informational reference only.

Formal Complaints: If your concern is not resolved to your satisfaction through the standard support process, you may submit a formal complaint by emailing [email protected] with the subject line "Formal Complaint — [Your Username]". fjok will acknowledge your complaint within 48 hours and provide a full written response within 14 calendar days of receipt.

Dispute Resolution: fjok is committed to resolving all player disputes fairly and transparently. In the event that a dispute cannot be resolved through the internal complaints process, the parties agree to attempt resolution through good-faith negotiation before pursuing any other remedy. All dispute communications should be conducted in English.

The information in this document was last reviewed and updated on 1 January 2026. Players who have questions about any specific clause are encouraged to contact fjok support before using the platform.