fjok Privacy Policy
Your privacy matters to us. This Privacy Policy explains in clear terms what personal data fjok collects from players in Bangladesh, why we collect it, how we use and protect it, and what rights you have over your information. We encourage you to read this document in full before using the fjok platform.
fjok is built on transparency. These six principles govern every decision we make about the personal data of our players across Bangladesh and beyond.
fjok only collects personal data that is strictly necessary for operating a safe, compliant gambling platform. We never collect data by deceptive means or for purposes beyond those described in this policy.
Your personal information is not a commodity at fjok. We will never sell, rent, or trade your data to external advertisers, data brokers, or commercial organisations for their own marketing purposes.
All data transmitted between your device and fjok's servers is protected by TLS 1.3 encryption. Stored data is encrypted at rest using AES-256. Financial transaction data is additionally tokenised at the point of processing.
Players have the right to access, correct, and in certain circumstances request deletion of their personal data held by fjok. All data rights requests are handled by our support team within 30 calendar days of receipt.
Personal data is retained only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation. Inactive account data is reviewed on a rolling basis.
This Privacy Policy is reviewed and updated at least annually. When material changes are made, registered players are notified by email. The effective date at the top of this page always reflects the current version.
Introduction
fjok ("fjok", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the fjok online gaming and sports betting platform. This Privacy Policy sets out in clear terms what categories of personal information fjok collects, the purposes for which that information is used, the conditions under which it may be shared with third parties, the security measures in place to protect it, and the rights available to players regarding their own data.
fjok operates as an offshore online gaming platform accessible to players in Bangladesh and other permitted jurisdictions. The platform is available in English and all data-related communications with fjok, including rights requests and complaints, should be submitted in English to ensure accurate and timely handling.
This Policy applies to all data collected through the fjok website at https://fjok.io, through any mobile-optimised version of the site, and through any communication channels operated by fjok including live chat and email correspondence. It applies equally to registered players and to visitors who browse the platform without creating an account.
The terms of this Policy are incorporated by reference into fjok's Terms and Conditions. Where any conflict exists between this Policy and the Terms and Conditions on a data-related matter, the terms of this Policy shall prevail.
Personal Data We Collect
fjok collects personal data in several ways: directly from you when you register an account or interact with the platform; automatically through the operation of the platform and its technical infrastructure; and in certain circumstances from third-party sources such as identity verification providers and payment processors.
The following table summarises the categories of personal data fjok may collect and the primary source of that data:
| Data Category | Examples | Source |
|---|---|---|
| Identity | Full name, date of birth, National ID number, passport number | Provided by player at registration or KYC |
| Contact | Email address, mobile phone number, residential address (city, district) | Provided by player at registration |
| Financial | bKash/Nagad/Rocket/Upay wallet reference, bank account reference, transaction history | Player and payment processor |
| Gaming | Game sessions, wager amounts, win/loss history, bonus usage, session duration | Generated automatically by platform |
| Technical | IP address, device type, browser version, operating system, screen resolution | Collected automatically on access |
| Behavioural | Pages visited, navigation path, click patterns, time on page, referral source | Collected via cookies and analytics |
| Communications | Live chat transcripts, email correspondence, support ticket content | Player and fjok support team |
| Verification | Copies of government-issued ID, selfie photos submitted for liveness checks, utility bills | Provided by player during KYC process |
fjok does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond liveness checks required for identity verification), or health data, except where strictly required by applicable law or anti-money laundering obligations.
How We Use Your Personal Data
fjok uses the personal data it collects for the following specific and legitimate purposes:
- Account Management: To create, maintain, and administer your fjok player account, including authenticating your identity on login and maintaining your account preferences.
- Service Delivery: To provide access to the full range of fjok products including cricket betting, live casino, slots, Fishing Disco, Lucky Bingo, and other gaming content available on the platform.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other supported payment methods. Financial data is used solely for transaction processing and fraud prevention.
- Identity Verification (KYC): To verify your identity and age (21+) in accordance with our responsible gaming obligations and to comply with applicable anti-money laundering requirements. This includes processing copies of your identification documents and, where applicable, conducting automated liveness checks.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, and other prohibited activities. This includes automated monitoring of account behaviour and transaction patterns.
- Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion orders requested by players, and to fulfil our duty of care to vulnerable players.
- Customer Support: To respond to enquiries, complaints, and support requests submitted via live chat or email, and to maintain records of communications for quality assurance purposes.
- Marketing & Promotions: Where you have provided consent, to send you promotional communications about fjok bonuses, new games, and seasonal offers relevant to players in Bangladesh. You may withdraw this consent at any time by contacting support at [email protected].
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the fjok platform. Individual player data used for this purpose is anonymised before analysis.
- Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities.
fjok will not use your personal data for any purpose other than those listed above without first providing you with clear notice and, where required, obtaining your explicit consent.
Legal Basis for Processing
fjok processes your personal data on the following legal bases, depending on the specific purpose of processing:
- Contractual Necessity: Processing your identity, contact, and financial data is necessary for fjok to fulfil its contractual obligations to you as a registered player — including account creation, payment processing, and service delivery. Without this data, fjok cannot provide its services.
- Legal Obligation: Certain processing activities — in particular, identity verification, record retention, and cooperation with law enforcement — are required by applicable law. fjok processes data for these purposes regardless of consent where a legal obligation exists.
- Legitimate Interests: fjok processes technical and behavioural data on the basis of its legitimate interest in operating a secure, fraud-resistant, and well-functioning platform. This includes security monitoring, fraud detection, and platform analytics. fjok has assessed that these legitimate interests are not overridden by your privacy rights.
- Consent: Where fjok relies on your consent as the legal basis for processing — most notably for direct marketing communications — you have the right to withdraw that consent at any time with immediate effect on future processing. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
Data Sharing & Third Parties
fjok does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes under any circumstances. Data is shared with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
- Payment Service Providers: When you make a deposit or request a withdrawal, fjok shares the minimum necessary financial data with the relevant payment processor (e.g., bKash, Nagad, Rocket, Upay, card networks) to facilitate the transaction. These processors operate under their own privacy policies and data protection obligations.
- Identity Verification Providers: fjok uses third-party KYC and identity verification services to confirm player identities and conduct age verification (21+). Identity documents submitted during the verification process are processed by these providers on fjok's behalf under strict data processing agreements.
- Fraud Prevention & Security Services: fjok shares certain technical data (including IP addresses and device identifiers) with fraud detection and cybersecurity service providers to protect the platform and its players from fraudulent or malicious activity.
- Game Content Providers: Some game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical and session data as part of the delivery of their game content. This data is used solely for game operation and integrity purposes.
- Legal & Regulatory Authorities: fjok will disclose personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. Where legally permissible, fjok will notify the affected player of such disclosure.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of fjok's business or assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy.
All third parties with whom fjok shares personal data are required to maintain appropriate technical and organisational security measures and are contractually prohibited from using that data for any purpose other than the specific purpose for which it was shared.
Cookies & Tracking Technologies
fjok uses cookies and similar tracking technologies to operate the platform efficiently, to personalise the player experience, and to gather analytical data about how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website.
fjok uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, remember your language and currency preferences, and maintain security tokens. These cookies cannot be disabled without preventing you from using the platform.
- Performance & Analytics Cookies: These cookies collect anonymised information about how players navigate the fjok platform — which pages are visited most frequently, how long sessions last, and where errors occur. This information is used in aggregated form to improve the platform's performance and content.
- Functional Cookies: These cookies remember preferences you have set — such as your preferred game category or responsible gaming limit settings — so that you do not need to re-enter them on each visit.
- Targeting & Marketing Cookies: Where you have provided consent, fjok may use cookies to track your interaction with promotional content and to deliver relevant offers. These cookies may be placed by fjok or by trusted third-party advertising partners operating on fjok's behalf.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the fjok platform. Most modern browsers provide cookie management tools in their settings or preferences menu.
In addition to cookies, fjok may use web beacons (also known as pixel tags or clear GIFs) in promotional emails to confirm whether an email has been opened and whether links within it have been clicked. This information is used solely to measure the effectiveness of fjok's communications.
Data Retention
fjok retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law or legitimate business need. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | Anti-money laundering compliance |
| Financial Transaction Records | 5 years after transaction date | Financial regulatory requirements |
| Gaming Activity Logs | 3 years after last activity | Dispute resolution and audit trail |
| Support Communications | 2 years after resolution | Quality assurance and legal claims |
| Technical / Access Logs | 12 months | Security monitoring and fraud detection |
| Marketing Preferences | Until consent withdrawn | Consent-based processing |
| Self-Exclusion Records | Indefinitely (minimum 6 years) | Responsible gaming obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where anonymised data is retained for analytical purposes, it is no longer considered personal data and falls outside the scope of this Policy.
Security Measures
fjok takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.
Key security measures in place include:
- Transport Layer Security: All data transmitted between your device and fjok's servers is encrypted using TLS 1.3, the current industry standard for secure web communications. Connections using older, less secure protocol versions are not accepted.
- Data Encryption at Rest: Personal and financial data stored in fjok's databases is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data they protect and are rotated on a regular schedule.
- Access Controls: Access to personal data within fjok's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of access required to perform their role. All access is logged and subject to periodic audit.
- Firewall & Intrusion Detection: fjok's infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for unusual access patterns and automatically alert the security team to potential threats.
- Two-Factor Authentication: fjok offers and strongly recommends two-factor authentication (2FA) for player accounts. Internal system access by fjok staff requires mandatory multi-factor authentication.
- Penetration Testing: fjok's platform undergoes periodic independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: fjok maintains a documented data breach response procedure. In the event of a data breach affecting player data, affected individuals will be notified promptly in accordance with applicable obligations.
Despite these measures, no method of electronic data transmission or storage is completely immune to security risk. fjok cannot guarantee absolute security but commits to maintaining industry-standard protections and to responding swiftly to any identified vulnerabilities or incidents.
Your Rights Over Your Personal Data
As a player whose personal data is processed by fjok, you have the following rights with respect to your information. To exercise any of these rights, please contact fjok's data team at [email protected] with the subject line "Data Rights Request — [Your Username]".
- Right of Access: You have the right to request a copy of the personal data fjok holds about you, together with information about how it is being processed. fjok will respond to access requests within 30 calendar days.
- Right to Rectification: If any personal data held by fjok about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Identity and contact corrections may require supporting documentation.
- Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent — you have the right to request that fjok delete your personal data. This right is subject to fjok's legal obligations to retain certain data categories, as described in Section 7.
- Right to Restriction of Processing: You may request that fjok restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is being assessed.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where fjok relies on legitimate interests as its legal basis. fjok will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
fjok will acknowledge all data rights requests within 5 business days and will provide a full response within 30 calendar days. Where a request is complex or involves a large volume of data, fjok may extend this period by a further 30 days and will notify you of the extension.
Children & Minors
The fjok platform is strictly restricted to individuals aged 21 years and above. fjok does not knowingly collect or process personal data relating to minors. Age verification is conducted as part of the account registration and KYC process, and fjok reserves the right to request proof of age from any player at any time.
If fjok becomes aware that it has inadvertently collected personal data from an individual who is under the age of 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child may have registered an account on fjok, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
fjok takes its responsibility to protect minors from gambling-related harm extremely seriously. Our responsible gaming tools — including deposit limits, session reminders, and self-exclusion — are available to all registered players. Further information is available on our Responsible Gaming page.
International Data Transfers
fjok operates as an offshore platform and, as a result, your personal data may be transferred to and processed in countries other than Bangladesh. This includes countries where fjok's servers are hosted, where its payment processing partners operate, and where its KYC and fraud prevention service providers are based.
Where personal data is transferred outside of Bangladesh, fjok takes appropriate steps to ensure that the transfer is conducted in a manner that protects your privacy rights. These steps may include:
- Entering into standard contractual data protection clauses with the receiving entity
- Ensuring that the receiving entity is subject to an equivalent level of data protection through its own applicable law or certification
- Conducting a transfer impact assessment where the destination jurisdiction presents elevated privacy risks
By using the fjok platform and submitting your personal data, you acknowledge that your data may be processed in jurisdictions outside Bangladesh. fjok remains responsible for ensuring that any such processing meets the standards described in this Privacy Policy regardless of where it takes place.
Updates to This Privacy Policy
fjok reviews this Privacy Policy at least once per calendar year and whenever there are material changes to the way we collect, use, or share personal data. The effective date displayed at the top of this document reflects the date on which the current version came into force.
When fjok makes material changes to this Policy — such as changes to the categories of data collected, the purposes for which it is used, or the third parties with whom it is shared — registered players will be notified by email to the address associated with their account at least 14 days before the changes take effect. Continued use of the fjok platform after the effective date of any revised Policy constitutes acceptance of the updated terms.
Minor, non-material changes (such as corrections of typographical errors, clarifications of existing practices that do not alter their substance, or updates to contact details) may be made without individual notification. The effective date will be updated to reflect the date of any revision, whether material or minor.
Players are encouraged to review this Policy periodically. The most current version is always available at https://fjok.io/privacy-policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way fjok handles your personal data, please contact our support team using the details below. All data-related enquiries are handled in English.
When submitting a data-related enquiry or rights request, please include your registered username, the email address associated with your fjok account, and a clear description of your request or concern. This will help our team process your request as efficiently as possible.
fjok's support team is available 24 hours a day, 7 days a week via live chat on the platform and via email at [email protected]. Response times for email enquiries are typically within 24 hours during standard business hours (Bangladesh Standard Time, UTC+6).
If you are not satisfied with fjok's response to a data-related complaint, you may seek further recourse through any applicable dispute resolution mechanism available in your jurisdiction. fjok is committed to resolving all data-related concerns fairly and transparently.
Explore fjok's Full Gaming Experience
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